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And then she starts crying, and the whole crew starts crying. it was amazing. >> though not a trained mental health professional, he remains confident the home will remain clutter-free. >> what we do is we give them a new pattern of thinking so they don't buy anything unless they know where they're going to put it. they don't want to see me again. i don't want to see them again. i tell them flat out when we start, listen, i'm going to do this job once. i don't ever, ever want to come back and do this again. coming up -- a business executive faces eviction. and the disaster masters face their...

Full service crisis management business he now runs with his wife melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you calling for yourself or somebody else. 70% o...

But he assured all his clients that their identities will remain confidential. >> you couldn't open the door 90 degrees, maybe 30. this lady had a hard time getting into her own door. as soon as you got in the door, it is stacked from the floor to the ceiling. >> i remember having a difficult time walking through the front door. and being amazed that she was in a wheelchair. and the first thing i thought was, how does she get in and out? >> the disaster masters make their way around the packed home to assess the severity of the problem. >> behind the door, up against the wall in the closet, st...

Computers. fearing eviction, he calls in the experts. the disaster masters. >> he felt that the landlord was about to create an action and eviction. he felt the pressure. >> 2005. they head out to survey the scene. >> he welcomed us in and really said the magic words that fix it people love to hear, like ron and myself, which is will you please help me? please help me. >> and what they find shocks even a team of experienced professionals. >> this place was one word -- abysmal. you had to push the door open with your shoulder to get it open. then you walked around sideways like this to slip in....

U it was just -- it was amazing. >> though not a trained mental health professional, he remains confident the home will remain clutter-free. >> what we do is we give them a new pattern of thinking so they don't buy anything unless they know where they're going to put it. they don't want to see me again. i don't want to see them again. i tell them flat out when we start, listen, i'm going to do this job once. i don't ever, ever want to come back and do this again. coming up -- a business executive faces eviction. and the disaster masters face their worst disaster ever. >> what i saw would mak...