Page 8 - Disaster Masters News Today : Breaking News, Live Updates & Top Stories | Vimarsana

>> the removal team winds their way through the literary maze. >> when you walk through this tunnel, down to the window and over on one side there was what may have been a sink. >> to clear the apartment, the crew hauls the books out into a bin on the curb, but over the course of five days, they notice not only isn't the pile growing, it's getting smaller. >> people on the street would go and take the books. so every time we showed up, it was kind of a joke. you know, how the dumpster would be less and less. >> a once hidden treasure of hard covers and paperbacks is donated to dumpster diving ...

Humans. even when we cross our t's and dot our i's, we still run into problems. namely, other humans. which is why at liberty mutual insurance, auto policies come with new car replacement and accident forgiveness if you qualify. see what else comes standard at libertymutual.com. liberty mutual insurance. responsibility. what's your policy? for more than 30 years, ron alfred has owned disaster masters, a full service crisis management business he now runs with his wife melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help t...

New pattern of thinking so they don't buy anything unless they know where they're going to put it. they don't want to see me again. i don't want to see them again. i tell them flat out when we start, listen, i'm going to do this job once. i don't ever, ever want to have to come back and do this again. coming up -- a business executive faces eviction. and the disaster masters face their worst disaster ever. >> what i saw would make anybody want to vomit. you hurt my feelings, todd. i did? when visa signature asked everybody what upgraded experiences really mattered... you suggested luxury car...

Managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you calling for yourself or somebody else. 70% of the phone calls i get are third parties trying to fix somebody. those people i say, sorry, can't help you. i can't help somebody that's not interested in helping themselves. >> when a call comes in in 2010 from a school teacher need...

>> for the disaster masters, another memorable case of severe clutter happens in april of 2007. a high level computer expert reaches out for help from a very exclusive neighborhood on manhattan's park avenue. >> this is a lady very sharp, highly educated. >> we were greeted downstairs. we were the first people to show up in about five years? and she was absolutely beyond embarrassed. she knew we had to go in. once we got in, a few minutes after, she broke down. she was just in tears. >> successful in the workplace, but behind closed doors at home, living in complete disarray. >> she lived in a...