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A voice mail shedding no new light on cook's contact with the white house. >> i think that's pretty clear what her involvement was or wasn't. obviously we informed them of what was going on because that's what we do on a daily basis. then in terms of their request or anything else, they -- this was our decision here at usda. >> then suddenly a possible break-through. >> my producer has just gotten what we believe to be the direct line at the agriculture department for cheryl cook as well as her cell numbers. >> your call has been forwarded to an automatic voice message system. the mailbox belo...

Over to the press office. can you help us? >> let me see. i can -- let me take your information down. >> reporter: later in the afternoon i got a call back from another press person who left me a voice mail shedding no new light on cook's contact with the white house. >> i think we've been pretty clear about what their involvement was and wasn't. obviously we informed them of what was going on because that's what we do on a daily basis. then in terms of their request or anything else, this is our decision here at usda. >> reporter: then suddenly a possibly break-through. my producer shawnthat ...