Detailed text transcripts for TV channel - FOXNEWS - 20140717:11:26:00
>> close friend of mine, ryan block, on the phone. his wife, veronica, was on the phone first trying to disconnect service. she got so frustrated that she handed him the phone. he starts recording the phone call for eight to ten minute, he can not disconnect his service. why? >> really what's going on is that this company, a lot of these companies, lime time warner, comcast, they want to make sure you're retained as a customer. so they'll do anything to make sure you're there. the problem is, this is the wrong way to handle it. >> i heard that these guys, these retention people, 'cause if you'...
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