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Manufacturers have several strategies at their disposal to protect their plants and their workers from physical and digital threats.
Open systems possess a dilemma whereby they both depend upon-and are subject to disruptions arising from-their exogenous environments. Organisations display this dilemma through the need to both manage the inbound flow of supply from upstream nodes and outputs towards downstream customers, whilst also managing issues arising from interactions with these other systems. At the centre of this dilemma sits individual agents, whether they be managers of organisations, business-level functions or customer-facing roles. This paper explores how individuals perceive and react towards disruptions and th...