Perhaps it goes without saying – Southwest Airlines did not have a particularly merry Christmas. While many beloved, nostalgic Christmas movies depict moments of seasonal chaos – especially those of the airport variety (missed flights, lost baggage, and sudden winter storms wreaking havoc on itineraries) – there was nothing redeeming or nostalgic about Southwest’s meltdown. Instead, the airline now finds itself licking major financial wounds in the wake of what is best described as a PR nightmare that left countless customers without a way home for Christmas. If you missed the barrage ...