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They processed the highest number of claims. so what ends up happening, they sled shred those claims bit thousands to get rid of them an maybe it apappear they have gotten their job done and therefore they get the gift card. >> exactly. the va set the goal under eric shinseki and wanted to get 98% of the compensation and pension claims finish by 2015. one lawmaker said it created perverse incentive is term he used. you had situations because they were trying to get rid of backlog and trying to do it by 2015 you saw more appeals going up. saw a lot of errors. you saw things like one whistle-blo...

This is the age of taking action. viagra. talk to you doctor. bonus or bogus? lawmakers slamming slamming the outlandish bonus culture at the va and veterans continue to wait for care. doug? >> the va set such a low bar for performance awards that one member of the house veterans affairs described, quote, all the children are above average, he said. 80% of the va's senior executive service collective performance awards. the sole witness at the hearing the newly installed assistant secretary for human resources. she was forced to defend it. >> from fy2010 through 2013, not a single member of ...

Probably won't be relaunched until late this summer. the va set to release more results from a nationwide audit of hospitals' scheduling practices today. they've been under the microscope since cnn first revealed secret waiting lists, cover-ups and very long treatment delays at the va medical center in phoenix. dozens of veterans there died waiting for care. the house veterans affairs committee is expecting updates on the investigation at a hearing tonight. we're waiting for a major announcement from the white house on student loans. christine romans, our chief business correspondent, very...

And this is the taliban's whole tactic all along. i mean, it doesn't matter if they're capturing an american soldier, a pakistani diplomat or an afghan official. they've done all of that now, and they always try and bargain them away for, you know, for detainees. what's interesting here is that the taliban deal to get these five from gitmo had been on the table for some time and they hadn't taken it. the taliban are sort of trying to play this now as a success. but is it really for them such a major success? if it had been such a good deal for them, the expectation would have been that they wo...

It really is the least diva set i've ever been on, and i'm talking about with men, too. sometimes men can be more of a diva than women. >> of course. >> i'm not looking at you. we all just want to be heard. we want to be liked, some of us do. more importantly, we want to feel like we are being heard. that we're here because we're meant to be here and meant to put a mark on another person or to do something good with our lives. >> in your art, do you look for the opportunity to be that, to do that? >> every day i look for the opportunity to just make not only my life better, which i am incredib...