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Like joyce and drew and logan, you can't help but be close to them because you're trying to find their daughter. >> it's hard. this is the first time i've been here in seven years, i think. so it's a little strange, but this is -- this is where jennifer called home. >> i'm reminded every time i walk through the lobby of this building that jennifer's still out there. jennifer's picture is in the lobby. i see her fliers. >> captain rich ring is no longer assigned to investigating jennifer's disappearance. but the case remains open, with new investigators at orlando police department. >> it is in...

2014. >> 100 officials went into the woods and came out with nothing again. >> to this day we continue to get information about jennifer's case. to this day we have a detective assigned to the case. over the course of eight years there have been four detectives that were assigned the case. >> the fbi did take a look at it. panels have been done. three times they've brought in investigators who have never seen the case file, who have never been through the evidence, and they put them in a room and they're locked there for hours. >> over the eight years, i would say that hundreds of detectives h...

We told them we don't like that. this is not normal. >> it was apparent that due to jennifer's strong family connections and the way her family interacted that we were dealing with something that was suspicious and she was in danger. >> that day when it started to get dark and they still hadn't heard from her it just felt like crazy. just, you know, what is happening and where is she? >> but quickly, there was a break in the case. her car. >> there will be at least dna. is she in the trunk? >> it's a parent's worst nightmare. you don't know what you're going to find. (vo) after 50 years of des...

>> the fact that he's wearing tennis shoes was about the only given that we had. >> a month after audrey's death, a pedestrian found her purse in a field about a mile from her home. her identification was inside, but all the money was gone. this proved robbery was a motive, but why murder? >> it was an unanswered question for all of us. it was like, who would do this, why would they do it, and how? how did they choose her? >> research shows criminals often commit their crimes close to where they live. so, police focused their search in the surrounding areas but got no leads. >> you always fear...

All the hospitals have been checked. >> we knew something was wrong. >> with jennifer's parents in one car and logan in another, they all took off for the two-hour drive from florida's gulf coast to orlando. >> logan had arrived in orlando the hour before we did. >> at approximately noon, logan pulled into jennifer's condo complex. >> i went right up to her condo, see if it was open. banged on the door. saw the worker's van down there, banging on the door. they're not opening the door. i'm just trying to yell through the door. have you seen this girl? do you know anything about her? rolled the...