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Published July 23, 2021, 8:27 AM “Mobile Number Portability is a complex process not only do we need to adopt it into our system but we need to integrate it with the networks of our competitors. MNP involves close coordination with the other telcos to build the system and how the system will react to provide that good customer service. It took us 22 months to build MNP, upgrade the system, integrate with the MNP service provider, and do testing with the other telcos. We also studied how other countries implemented mobile number portability, and how we can adopt that in the Philippines. We also need to consider the pandemic situation and how we will adapt under such circumstances. We have involved the best people in our organizations in this project. A lot of brainstorming happened, testing and developing all possible scenarios that can happen in MNP and finally after 22 months we can say we are now ready to provide Mobile Number Portability in the Philippines.”, Atty. Froi ....
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