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Up. >> she finds the conditions so intolerable she seeks refuge in an isolated bedroom in the home. >> it's at the far end of the house. i've separated myself off from the house. i put up a heavy duty shower curtain and baby gate to keep the barrier between myself and the rest of the house. i keep everything in my room now, all my personal belongings because if i leave them out they'll get destroyed and destroyed very quickly. either stuff will get put on top of it and it will get crushed. her pets might get hold of it or destroy it. things will get dirty. >> the pets also contribute to someth...

You know, have you seen -- oh, my god. >> jessica's mother says her hoarding tendencies can be tracked back to her college years but it isn't until the sudden death of her husband in 2001 that a tendency become a compulsion. >> went way over the edge. you do the grief counseling, you do all the things you think you should. sometimes it doesn't happen. help. and what i found was i would go to work and come home and just want to cocoon myself. i just didn't want to deal with anything. >> in the cases of somebody, a spouse passing away, you have kind of two complicated issues because now you're m...

Problem we've had with finding help. >> but without immediate answers, the hoarding continues. >> part of it and the feeling you fight against is the idea that, okay, this is mine. i bought this. i have the control over it. and now somebody's telling me that i need to get rid of this and i need to let go. it becomes an issue more of control than perhaps emotional attachment. >> i think it's just the issue of letting it go. i think she feels that when she lets it go, she loses a little bit of control over the item. she doesn't realize the control she has to let it go is much greater. >> for yea...

And taking them apart. >> just like everything. lunch containers, soda bottles, you name it. everything you can buy at the grocery store, you bring it home and it was all there. >> a lot of paperwork. people have a huge problem with what to do with paper. >> the crew begins carefully sifting through the debris room by room. >> we don't take the snow shovels and just haul the stuff into a trash can. we actually go through everything. we're going through those papers looking for stocks and bonds and photographs and birth certificates and things like that. >> the removal takes a seven-person crew...

The disaster masters. >> he felt that the landlord was about to create an action, an eviction. he felt the pressure. >> 2005. they head out to survey the scene. >> he welcomed us in and really said the magic words that fix it people love to hear, like ron and myself, which is will you please help me? please help me. >> and what they find shocks even a team of experienced professionals. >> this place was one word -- abysmal. you had to push the door open with your shoulder to get it up. then you walked around sideways like this to slip in. just get in. and from there, there was virtually everyt...