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The experts. the disaster masters. >> he felt that the landlord was about to create an action and eviction. he felt the pressure. >> 2005. they head out to survey the scene. >> he welcomed us in and really said the magic words that fix it people love to hear, like ron and myself, which is will you please help me? please help me. >> and what they find shocks even a team of experienced professionals. >> this place was one word -- abysmal. you had to push the door open with your shoulder to get it open. then you walked around sideways like this to slip in. just get in. and from there, there was v...

>> what's the odds of finding something like that in that mess. >> i'm 5'3" and it must have come up to my shoulder. a lot of times you see a path and there was no path. you didn't just walk in, you climbed in. it was an amazing amount of trash. >> because of the amount of debris, the living conditions are extremely dangerous. >> she was clearly in danger of having fire in that building. because when you live in a place like that, you have that kind of paper and you have all these extension cords underneath this stuff, one spark with a lot of dryness, you can very easily happen. >> the removal...

>> i started seeing reactions in myself that i couldn't understand. i was constantly throwing things of my own away and purging my own belongings. stuff i probably would have liked to have kept. and kind of like there has to be other people out here. there has to be someone who's talking about this. >> jessica finds great comfort online. she's an active member of the not for profit organization children of hoarders and corresponds with others for support. >> even just reading about other people's experiencing, what they're experiencing and if i can't relate, offering my own support. you know, ...

She does a very good job. we can depend upon her. not, oh, my god. you know, have you seen -- oh, my god. >> jessica's mother says her hoarding tendencies can be tracked back to her college years but it isn't until the sudden death of her husband in 2001 that a tendency become a compulsion. >> went way over the edge. you do the grief counseling, you do all the things you think you should. sometimes it doesn't help. what i found was i would go to work and come home and just want to cocoon myself. i just didn't want to deal with anything. >> in the cases of somebody, a spouse passing away, you h...

But go inside and you'll witness a shocking sight. rooms stuffed to the rafters with clutter and debris. >> it's very, very chaotic and stressful. >> in california 27-year-old jessica, who asked that her last name not be revealed, lives with her mother, an admitted hoarder. >> i would describe it as bad. it's not an environment that's comfortable to be in. >> after living on her own for more than a year, jessica moves back home to save money and help her mom with her worsening condition. the transition to such deplorable conditions takes a toll. >> it's been very difficult. i grew very accusto...