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Trying to get this kid help. i was actually really nervous the day before the story went out on tv and then we did a web version of it. i sensed, i thought there would be some sort of a reaction but i didn't know if it would be enough to actually get the family help. i remember the e-mail responses beginning to come to the dotcom version and feeling a little bit of relief but still apprehensive. and then all of a sudden we were flooded, i mean, cnn.com was flooded, my inbox was flooded. it was completely and totally overwhelming. >> reporter: heartfelt responses came in from all over the world...

Family help. i remember the e-mail responses beginning to come to the dotcom version and feeling a little bit of relief but still apprehensive. and then all of a sudden we were flooded, i mean, cnn.com was flooded, my inbox was flooded. it was completely and totally overwhelming. >> reporter: heartfelt responses came in from all over the world. >> life's too short to be wasted in hatred and revenge. >> you told me the story of hope, inspiration, and courage to all those living out there. >> heartwarming and hopeful story amidst never ending coverage of the war on terror. >> youssif has touched...