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CX is a good place to start with AI-driven innovation

Automation of business processes through AI can boost customer experience, says Verint’s McNeilage. ....

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The future of CX is built on culture and AI

Technology alone cannot improve CX – it has to be underpinned by company culture. ....

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Verint SA to outline the future of CX

Customer engagement company to host CX-themed ITWeb Executive Breakfast on 19 April at The Venue, Green Park. ....

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