Travel companies are already using artificial intelligence to help with customer service and bookings, but now services such as Kayak and Expedia are experimenting with AI assistants to help people find places to go and stay. I decided to put Expedia s service to the test by comparing its itinerary with one prepared by a human adviser. "I have one day to visit Milan. Where should I go?" I asked it. "What should I see?"
Travel companies are already using artificial intelligence to help with customer service and bookings, but now services such as Kayak and Expedia are experimenting with AI assistants to help people find places to go and stay
In Milan, Putting an A I Travel Assistant to the Test nytimes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from nytimes.com Daily Mail and Mail on Sunday newspapers.