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I know you can handle this, okay . You just stay strong, keep your focus, let the world know that even though victor has fallen, the company will not. Victoria yeah, well, we both know it won t be that easy. And i keep expecting adam to show up and stake his claim. Victor getting ahead of yourself . Nikki victor. Victoria you made bail. Victor you probably wish i hadn t. Steal this company right out from under me, right . Get out of the chair. I have work to do. Phyllis i want you to convince victor to trust you and then brilliantly, masterfully blow the case. I want you to use every legal ski...

PHOTO: Hanna Morris | unsplash Empathy is often cited as the top skill contact center professionals need to succeed. Empathy helps them understand the many issues customers face, from delivery problems, product not meeting expectations, billing issues and more. The skill comes naturally for some, but others need to learn it. But what is the best way to teach it? Below are five recommendations for the best ways to teach empathy. 1. Use Flexible Teaching Methods “People vary in the way they process information. Some people learn best with visuals, others respond to logic or data, and oth...