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Contractors under pressure and low pay crucially shape Google's Bard AI chatbot, raising concerns over AI product quality.

Tech companies rely on actual people to review chatbots' answers, provide feedback on mistakes and weed out any inklings of bias. Read on.

Google's Bard AI chatbot will answer a question about how many pandas live in zoos quickly, and with a surfeit of confidence. Ensuring that the response is well-sourced and based on evidence, however, falls to thousands of outside contractors.

Its an increasingly thankless job. Six current Google contract workers said that as the company entered a AI arms race with rival OpenAI over the past year, the size of their workload and complexity of their tasks increased.

Google: "As it stands right now, people are scared, stressed, underpaid, don't know what's going on," said one of the contractors. "And that culture of fear is not conducive to getting the quality and the teamwork that you want out of all of us."