How UAE banks can ride the digital wave to a new era of peerless service
The financial services and insurance (FSI) industry in the UAE has been in digitisation mode for some time. Traditionally, only the telecoms sector rivals FSI on digital transformation maturity and the success rates of programmes. An April 2022 report from KPMG shows that Middle East banks are currently using a range of digital technologies such as blockchain, AI, and machine learning. Use cases do not just cover customer-facing areas, but extend to regulatory compliance, corporate governance, and risk management. The industry-player list has expanded too, to encompass the many fintech firms ...
Source: gulfnews.com