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It's trained thousands of its staff to recognise and advise customers on menopause symptoms. so what are the lessons they've learned? lena chan, a real pleasure having you on the show. and lena, your company, holland and barrett have been in this space for a while now. what have you learned about helping women in this age group? i think we've seen a lot of change, especially in the last couple of years. women being a lot more comfortable talking about menopause, even though it still is a topic that's very much shrouded in taboo. but i think i'd say that there are two key things that we've seen...

In terms of how do we address some of the symptoms that potentially black women, asian and other ethnic minorities are facing. and the second one is that it's really important that we recognise that menopause is a life stage and it's not a disease. i think there's a lot of narrative around menopause that pins it as a disease, but really it's a life stage and the more we can actually start normalising conversations of menopause, it's more likely that women will come up to us and ask for support, because if they keep thinking that they're suffering alone, then it's already the first barrier to g...

Yet, they wanted to look at lifestyle nutrition. so, lena, do your staff tell customers to go to a doctor so, lina, do your staff tell customers to to go to a doctor or to buy food supplements? i mean, we need to have a holistic conversation with our with our customers. so they will definitely signpost people. and we actually have in partnership with the menopause mandate, a menopause nurses hotline. so if anybody presents themselves that we think that they should be signposted to somebody with a bit more of a medical background, they will have access for free to our menopause nurses hotline, ...

Millions into the menopause market is the uk based health shop chain holland and barrett. it's trained thousands of its staff to recognise and advise customers on menopause symptoms. so what are the lessons they've learned? lena chan, a real pleasure having you on the show. and lena, your company, holland and barrett have been in this space for a while now. what have you learned about helping women in this age group? i think we've seen a lot of change, especially in the last couple of years. women being a lot more comfortable talking about menopause, even though it still is a topic that's very...

Hrt, yet, they wanted to look at lifestyle nutrition. so, lena, do your staff tell customers to go to a doctor so, or to buy food supplements? i mean, we need to have a holistic conversation with our with our customers. so they will definitely signpost people. and we actually have in partnership with the menopause mandate, a menopause nurses hotline. so if anybody presents themselves that we think that they should be signposted to somebody with a bit more of a medical background, they will have access for free to our menopause nurses hotline, who can then advise on seeking specialist support o...