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But have at least a basic set of three to five things, examples from your past experiences that you know apply to that job and how you can help them do a better job or enhance their organization. so know those and know them cold. but be willing to kind of pull those out of the air and use those to answer questions especially when you get one of those off the wall questions. >> jamie: let me ask you lastly. feel the pain, studying the business. what's the one mistake the people you counsel make? >> you know what? it is the feeling the pain. and that's really the empathy factor. it's understandi...

good evening, everyone, i'm erin burnett and "outfront" tonight live from jer ruse level the old city is behind me, as you can see the walls. just a few hours ago, the sirens went off in the city people stopping on the sides of the streets in honor of the beginning of memorial day. later on this week exit will be the 64th anniversary of the state of israel. it is an important week in this country and and it is an important decision whether to strike or not strike iran, a conversation topic at dinner tables around the world and crucial election issue in the united states as well. matt...

There and says there's been a drop with him and independents. >> if he has 44% as the poll states with independents and more of the poll -- same people polled prefer romney's politics, is that a likeability issue? >> absolutely. and again, if romney doesn't close that likeability issue, that empathy factor, i think he's got real problems in november. i suspect, you know, he needs to bring out one of his giant guns which is ann romney. ann romney comes across as very likable, very much able to relate and i suspect we'll see much more of ann romney in helping to close that likeability gap. >> th...

Need to be sherpaed along. do they have these foundational skills, these skills to get to five, and that's a really, really tough thing. >> when you wrote about this on slate, one of the things you described was the empathy factor, which of course became such a hot button issue during the sonia sotomayor confirmation process. the president today said he's looking for somebody with a keen understanding of how the law affects the daily lives of the american people. how important was that characteristic to understanding justice stevens on this court? >> i think it's critical, rachel, and i think ...

Of the best of american cooperative efforts, trying to help one another. our unity, what unites us rather than what divides us. i think it has been a time of healing through tremendous tragedy, people have said we have so much more in common than what the mainstream media would tell us that divides us, i think that's really important. >> jesse: the press seems a focus on the empathy factor. i don't know how they get this information that they believe the president doesn't care and he lacks empathy toward the actual victims. back up to the election. i think hillary clinton was the robot that co...