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But i'm kind of speechless right now, but look, that changed me, too. it changed me, too. i'm still friends with them. >> are you? >> still friends. they text me encouragement, i text them back if i'm in that part of the country, they see me speak. they still support trump. but they're good people, hard working people. >> exactly right. >> they felt like nobody was listening to them, and i asked them, what about the terrible stuff trump says? they said, we just crumple that up and throw it away. we're desperate for jobs. part of what i think is going on and what i need your help with on as wel...

Clear is that donald trump does not speak the language of empathy. and, you know, we weren't in that car. we didn't hear the conversation, but obviously -- and by the way, i think the initial account should have been treated perhaps with some skepticism s. here you have the enter ak of the credibility gap and the empathy gap for this president particularly now that the mother is speaking out. it is incomprehensible that the president would have gone 12 days without commenting on this at a time when he was tweeting endlessel about the nfl. it's incomprehensible except in trump world for him the...

Beginning. but it's taken a real toll on the perception of his leadership that he didn't do it right away. >> shannon, there has been a palpable empathy gap, an absence of empathy. you hear stuff, you read stuff, anyone in the white house who didn't previously know that puerto ricans are americans certainly knows by tonight. and they also know this is the stuff of accountability. mayors are graded on clearing the snow after a big snowstorm. presidents are often graded on how they respond when nature hands us the very worst. >> yeah. and this is thursday. and on sunday, i could see my twitter f...

Certainly at the very least as you point out at the top on the optics. certainly suffering is also, you know, real and very hard to get their hands around. there is a logistic cal issue here, but it is also about leadership. and we saw with katrina and president bush was not just the actual efforts on the on the ground which were hobltd by a number of obstacles but the sense of leadership, the sense that the president cares and is investing urgency in the problem. certainly he has begun doing that in the last few days than he did at the beginning, but it's taken a real toll on the perception o...

Feeling of catch-up at this point. certainly at the very least as you pointed out at the top on the optics, certainly the suffering is also, you know, real and very hard to get their hands around. there is a logistical issue here, but it is also about leadership. we saw with katrina and president bush, not just the actual efforts on the ground which were hobbled by a number of obstacles, but the sense of leadership, the sense that the president cares and is investing urgency in the problem. in the last few days, he's begun doing that in a much more sustained way than at the beginning. but it's...