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We know it was not two but actually four people who were taken to the hospital as a result of that car accident. we know that it took emergency responders more than twice as long to respond to that accident than it should have under their normal protocols. it took them nine minutes to get to the scene of the accidents. it should have taken them less than four minutes. we know why it took them so long to get to those injured people in that accident -- it was traffic. emergency responders were stuck in absolutely epic traffic. this is a letter from the head of emergency services in ft. lee to th...

Thank you. >> here's what we know happened after those 911 calls on the morning of monday, september 9th. we know it was not two but actually four people who were taken to the hospital as a result of that car accident. we know that it took emergency responders more than twice as long to respond to that accident than it should have under their normal protocols. it took them nine minutes to get to the scene of the accidents. it should have taken them less than four minutes. we know why it took them so long to get to those injured people in that accident -- it was traffic. emergency responders we...

Through them. we knew there were problems, but now we're getting sort of the personal, dramatic side of people outraged by what was going on. >> yeah. well, that's right, wolf. we're poring through 26 hours of these tapes, and getting a sense of what was happening to the residents of ft. lee. remember, ft. lee sits right at the foot of the bridge, and two of the three rains on the george washington bridge were closed down. and that led the ems coordinator there to complain publicly that it was taking three times longer for responders to get to these 911 calls. we have some of these tapes. let'...

During that massive traffic tie up on the george washington bridge were released by emergency officials in ft. lee, new jersey. cnn is going through the recordings right now. investigative correspondent joins us from washington. he's one of the guys going through those records. tell us more. >> reporter: good morning. we have more than 20 hours of 911 tapes during that week where the bridge lanes were closed. remember ft. lee was hardest hit by those lane closures, two of the three lanes from ft. lee on to that bridge was closed. and that really made ems officials very concerned. at the time t...

This 97-year-old woman who we've heard about over the past couple of days, especially this 91-year-old female, according to the office of emergency medical services here in fort lee, this was a woman who during the midst of this traffic snarl, there was a 911 call placed and it took emergency responders roughly seven minutes to get to her. that was according to the department almost double the amount of time it usually takes. nbc news has obtained a letter that was written to the mayor from the ems coordinator and there was -- there were a number of questions asked about this letter. the mayor...