Global Airport Passenger Flow Market Report 2020: COVID-19 Pandemic Will Accelerate Digital Transformation Projects Related to Passenger Experience, With Self-Service Becoming a Priority
Share this article Share this article ResearchAndMarkets.com's offering. Passenger flow management includes digital solutions that airports use to ensure a seamless passenger experience across touchpoints, reduce wait times, and increase dwell times to improve airports' non-aeronautical revenue. Airports had been experiencing an increase in passenger traffic until the COVID-19 pandemic roiled the travel industry. The pandemic will accelerate digital transformation projects related to passenger experience, with self-service becoming a priority. Airports' spending capacity declined in 2020 beca...