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She was supportive. she embodied everything that was positive and about supporting people. >> reporter: there was no one who didn't like her? >> right. she was well respected and well loved. >> reporter: especially by her fiancé, jermeir stroud, who appeared devastated by denita's death. >> jermeir didn't say anything. jermeir cried. we all cried. he didn't really say a whole lot. >> reporter: jermeir and denita had met back in college and became the "it" couple on campus. >> they had been dating for a few years. and you know, before i even met him denita spoke very highly of him. >> reporter...

>> reporter: the caller was the apartment's maintenance supervisor, who'd been working near denita's unit. >> when he heard the shot, he'd looked up in that direction and he told me he saw a female that was about 5'10", hair in a ponytail, and had some kind of emblems on her clothing. >> the young lady that stays over here, she heard it too and she's like upset and shaking and stuff like that. >> she was covering her face and she went and got into her truck and started driving away. >> reporter: this woman looked frightened or -- >> he said like she was distraught. she had her hands over her f...

>> it sounds undeniable that all of you were really proud of her. >> oh, yes. >> yeah. >> and thought her life was certainly headed in the right direction. >> absolutely. >> yes. >> reporter: shannon worked in greensboro as a 911 operator at the emergency call center where she was often in close contact with law enforcement and was by all accounts a model employee. >> her supervisors really liked her. she was dependable. she came to work. she did what she was supposed to do, did it in a professional manner. no complaints really. >> reporter: detective shawn pate also found shannon to be cordia...

Proved her innocence, why had she waited so long to tell it? >> when i asked her, where was this story when i arrested you? her exact words were, "he had threatened my children in the past. i was scared for their safety. he knew how to get to my children." and i asked her, what's changed? he still knows where your children are. he still knows how to get to them. he could still hurt them. >> reporter: and her answer? >> she just looked at me. >> everything i've told you is the truth. >> but you lied the first time we talked. >> yes, i did. >> the second time we talked. >> the second time we tal...

Explorer. >> he was very positive about the vehicle. he said, "yep, that's the vehicle that i saw." >> reporter: and that wasn't the only thing the witness noticed, says assistant d.a. david saacks. >> he remembers a patch or some kind of something, you know, on the shirt. >> reporter: a patch like on the uniform shannon wore as a 911 dispatcher. and there was more. investigators discovered shannon clocked in at about 10:00 a.m., some two hours after denita smith had been murdered. more than enough time for the 55-mile drive from durham to her job at the 911 center in greensboro. so police obt...