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She embodied everything that was positive and about supporting people. >> reporter: there was no one who didn't like her? >> right. she was well respected and well loved. >> reporter: especially by her fiancé, jermeir stroud, who appeared devastated by denita's death. >> jermeir didn't say anything. jermeir cried. we all cried. he didn't really say a whole lot. >> reporter: jermeir and denita had met back in college and became the "it" couple on campus. >> they had been dating for a few years. and you know, before i even met him denita spoke very highly of him. >> reporter: what'd she say? >>...

The vehicle. he said, "yep, that's the vehicle that i saw." >> reporter: and that wasn't the only thing the witness noticed, says assistant d.a. david saacks. >> he remembers a patch or some kind of something, you know, on the shirt. >> reporter: a patch like on the uniform shannon wore as a 911 dispatcher. and there was more. investigators discovered shannon clocked in at about 10:00 a.m., some two hours after denita smith had been murdered. more than enough time for the 55-mile drive from durham to her job at the 911 center in greensboro. so police obtained a search warrant for shannon's hou...

At each other, eyeball to eyeball, and she still has her hands over her face. and he says, "ma'am, did you hear a shot or something?" and she shakes her head up and down yes. and he says, "where'd it come from?" and she points her head in one direction and he says, "why are you nervous?" and she's like, "you heard the shot." and he says let me call the police. and then she pulls off and takes off out the complex. >> reporter: what do you make of that? >> that's kind of like make the hair on the back of our neck stand up. >> reporter: so now police called jermeir stroud, who was on his way back...

>> yeah. >> and thought her life was certainly headed in the right direction. >> absolutely. >> yes. >> reporter: shannon worked in greensboro as a 911 operator at the emergency call center where she was often in close contact with law enforcement and was by all accounts a model employee. >> her supervisors really liked her. she was dependable. she came to work. she did what she was supposed to do, did it in a professional manner. no complaints really. >> reporter: detective shawn pate also found shannon to be cordial and cooperative as they settled in to discuss where shannon was on the day d...

Out the dismissal and i put the reasons why. i'm not going to do it just because she says she didn't do it. >> reporter: shannon and her attorney were emphatic that jermeir was the killer and also said that even now, months after the murder, he was making threatening phones calls to shannon, telling her to stay silent about his role. >> i told them that i'm more than willing to look at anything they have if they want to bring me something. but i can't just accept her word for it. that's the problem i'm having, i need some kind of proof to back her up. >> reporter: so the prosecutor challenged ...