Cisco brings new customer experience capabilities to contact centers
Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a connected, personalized, and omnichannel customer experience. “Digital-first consumers now demand a more responsive and personalized experience from the brands they love,” said Jeetu Patel, executive vice president and general manager of
Source: itworldcanada.com