Want Happy Customers? Focus On Employee Experience
How much do the employees’ experiences at work impact companies? Tiffani Bova explores this concept in her new book, The Experience Mindset.
Source: forbes.com
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How to align customer and employee experience
Close the gap on c-suite perceptions with one of these four tactics to improve CX and EX
Source: qz.com
6 Books That Make You A Better Speaker, Leader, And Thinker
The themes in these books relate to how you can be a better communicator, a better thinker and a better leader.
Source: forbes.com
How to diagnose turnover before it affects the bottom line
A Salesforce executive shares how to assess what leads to attrition in her new book.
Source: fortune.com