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Details is necessary, the owner needs to understand the big picture, and that's where mike's questions revealed important gaps. >> how many people do you need? >> i have not, like, done a specific accounting, but my guesstimate is that i need to sellout weekends year round. >> the same often goes for keeping up with current technology. >> so you take reservation phone calls -- >> we don't have online booking. >> you are taking the rezerizations yourself? >> yes, all of them. >> not only was the style out of date, but the pictures were old and even some of the rooms themselves looked in need of...

"your business" s.w.a.t. team. first up, andrew is an expert decorater from pennsylvania that specializes in inns and hotels and we asked him to look at the website and pick the one room most in need. >> i wanted you to meet andrew. >> nice to meet you. >> the room they decided to makeover is here in the cottage. it is called chateau eve. >> a lot of colors are heavy. not outdated, just heavy. not outdated but heavy. it's personal. we can't take personality. this is not your home anymore. this is your business. >> what is your feelings about what andrew is saying? >> well, i didn't like the th...