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Were we still on autopilot? was the flight director on? all these things we hopefully will get get to know very, very soon. jon: and was the crew awake and alert. that is also a big question here. daniel barks. >> that is a big question. jon: daniel good to have your expert tease. thank you. >> thank you very much, sir. jenna: so many questions remain. we'll keep on sharing any developments we have with you on the plane crash in the french alps. deadline for a nuclear deal or framework of a nuclear deal with iran is fast approaching. we'll go inside of iran next with a "new york times" corresp...

Have the depth of expert tease to do those things. very few nation dozen. very nations have had the depth, the ntsb is preeminent in all of this. i would say if you are going to buy a boeing 777 and fly it in your flag airliner, carrier, squlo airier, you should show you can conduct one of the investigations or sign away in advance memorandum of understanding who you're going to in these circumstances so there's no decision in the midst of this horrible tragedy. >> david, you know, failure's not an option here. if the black boxes are never recovered, i mean, can this investigation ever be comp...

How do you do that? >> i think that you can educate more broadly. i think that is another great thing of the holiday season that the service businesses can do. service businesses in general are in the business of expertise. so one of the things you can do is to demonstrate your expert tease. write a white paper, hold a free class, write a newsletter. i like the idea of circulating a best of list. what are the best ideas that you encountered, the best books you've read, the best solutions you've refd. i want to emphasize so much that service is about expert stees. so if you are always offering ...