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In today’s travel and events industries, multiple service providers work together to shape unique, complex and multidimensional customer experiences. However, such connectedness can come at a cost. Within a network or ecosystem of service providers, a single service failure can have cascading effects on all stakeholders. Yet we still know little about the optimal strategies for service recovery in such networked contexts. Filling this gap in the literature, Dr Karin Weber and Professor Cathy Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University shed...

Michel Draguet, director of the Belgium Museum of Fine Arts in Brussels, has been accused of making inappropriate comments to employees. According to the Brussels Times, six former or current staffers variously alleged that he had made racist, sexist, or homophobic remarks to them. Belgian news site RBTF last week published an open letter from thirty-six of the museum’s 176 workers decrying what they cast as a toxic work culture fostered by Dragnet.Among the allegations leveled against the director by his staffers are that he has engaged in “flirty” behavior that made his employees feel

/PRNewswire/ -- The "Global Airline Lounge Growth Opportunities" report has been added to ResearchAndMarkets.com's offering. This research service investigates...

Irregularities found in Bangladesh Betar

MÜNCHEN (dpa-AFX) - Der neue US-Generalkonsul in München, Timothy Liston, hat sich für eine Neugestaltung der transatlantischen Partnerschaft zwischen Europa und den Vereinigten Staaten ausgesprochen.