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-- same pain. >> police and beverly's family gathered at the property trying to figure out where she was. >> how was your dad handling everything? >> he was hard to read. he would sneak away from time to time trying to collect his thoughts. >> and then at 1:00. bam, bam, bam, three texts. i hollered at the officer, come here, beverly texted me. >> word that beverly was texting gave everybody hope. >> i was ecstatic, and her phone had died and she got somewhere and charged it. everything is good. >> brenda and stacy got texts of their own. >> our phones started beeping at the same time with tex...

Hours and her husband was in a panic. then a text. but was it from beverly and what did it mean? here's andrea canning with more of "the client." >> carl carter was worried about his wife, beverly. she had promised to be home for dinner after showing this house not too far away. but it was dark now. she wasn't answering her phone and at the property for sale, her car was in the driveway but there was no sign of her. carl says he called the police. then his son. >> he says, you know, it's almost 9:00. he said, son, i haven't heard from your mom. have you heard from her? i'm texting her, i'm cal...

Concerned, brenda used that s e safety technique that the office came up and texted beverly with the special code. i said "can you tell me if you left the red folder on my desk?" there was no response. >> the one i got was, "i'm out having drinks with friends." i was like, well, we're just here. >> the ones on her husband's phone were just as deflating. sorry, phone dead. out to drinks with friends. carl jr. knew his mom would never go out and not tell anyone. >> i can't even tell you, to go from she's okay, this is all over, till the second we saw the screen and saw what the texts said, we kn...

Unless she was in her car. >> did you call the police? >> yes. instantly. >> that call set off a frantic search for beverly carter. where was she? coming up, what happened to beverly? >> all of a sudden, beverly texted me. bam, bam, bam. >> and all of a sudden our phone started lighting up. she said, i'm sorry, my phone was dead. >> some simple miscommunication, and the mystery was just beginning. >> i can still feel the same pain. >> when "dateline extra" continues. no way downy? downy fabric conditioner. give us a week, and we'll change your bed forever. want more freshness? add new downy fr...

To find out where beverly was? >> that was my biggest task and concern at that time. >> did louis know where beverly was? if he did, would he tell the detective? what was his story? where was beverly? >> he said that he kidnapped beverly and it was because of money. he said he found her on the internet, searched her out, saw that she was a broker and felt like she had money. >> louis described in detail what he claimed happened. he said when he contacted beverly h about the house showing, she said that she did not feel comfortable meeting just him, and so he got his wife, crystal, on the phone...