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It, didn't i? i checked them in. >> it would take touhey days to return to work full-time. for alex it would be months before he could return to dulles. >> it had to have been hard to go back to work. >> where he. i'm not going to kid about it. the paranoia, obviously. was the next person you checked in going to do something horrible again? or was the next passenger you checked in going to die on a flight that you worked? so it was stressful. >> you went into a real tailspin after this, didn't you? >> i put a lot on me. my wife was real good about things and, you know -- >> your wife actually ...

Out. we knew -- we thought is that where it's going? it kept coming. then at one point we got under a minute, and i said it's about 30 seconds out. faa control manager mike mccormick is on a teleconference call listening helplessly to a similar countdown. >> think started counting down ten miles to the white house, nine miles to the white house, eight miles to the white house. seems like more than 30 seconds. what do you got? >> we don't know. it dropped off our radar. >> american flight 77 did not hit the white house. instead it crashed into the pentagon. as for the fourth plane, the passenge...

Area b so it could be with the controllers, be with the supervisors and look at the radar display. >> you wanted to see that plane? >> absolutely. walked up to the radar screens right in here, and went back and forth between the radar screens looking at the activity and take appropriate abbings and make the right decisions. >> with flight 11 not responding, controllers turned to other eyes in the sky asking other commercial airline pilots if they could spot the american airlines jet. one of the crews responding, united flight 175. >> you can see american 767 out there, please? >> okay, we're l...

They were hijacked. >> supervisor rich was working one last day before leaving the earl for a new job. >> drinking my coffee, and just realizing this is the last day, and it was kind of bittersweet, and i hear a commotion or someone talking about something hit a building in new york. i go, oh, that's odd. >> at that moment one of his workers catches his attention. belme is now footnote 81. >> he is white as a ghost and i could tell something is wrong. he says i just got a call from 175. the crew has been killed. the flight has been hijacked. >> inside united's maintenance office belme was over...

I turned around to my trainees and i said flight 77 watch, you know? it's going to be the last two. >> the passengers? two of that flight's five hijackers. brothers. they, too, were running late, missing flight 77's official check-in deadline by mere minutes. >> is at that point i said to the agent i'll tell you what. let me show you how to do this because here's the passengers that are running late, but i'm sure we can get them on. >> the younger fellow is standing sort of off to the right and behind him, and he is standing there, and he has this red on his face, and he is holding the license...