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Capiche. we say you fly, you fly. if not, tough [ bleep ]. give us a problem and we'll drag your ass off the plane. and if you resist, we'll beat you so badly that you'll be using your own face as a flotation device. united airlines. [ bleep ] you. >> okay, mary, obviously, that's funny and they're making light of it, but that's how people feel today. >> that is how people feel. and united and also american, they usually end up on the most disliked carriers in america on almost every list all the time. but the important thing for people to remember is they do have rights and the reason that un...

To right in front of a gate full of people? >> it was the worst time i've ever had in my whole life. i was embarrassed, humiliated. >> reporter: southwest offered to let them board the flight without buying extra tickets if they agreed to sit in the same row with another large woman. >> at that point i took out my cell phone, i told them i'm going to record you and put you on my blog so you might want to go about this differently. the tone changed and they became at least a little apologetic. >> i'm very, very sorry. very sorry. >> for what? sorry. >> i'm very, very sorry for the manner in whi...