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Flying off the coast of vietnam along its scheduled flight path. >> and at that point the guard is let down. you start going in a different direction. you're not search and rescue anymore. you're just trying to communicate. >> but an hour and a half after that first reassuring message, a tragic realization. malaysia airlines now tells air traffic control the information was wrong. >> we don't know where the aircraft is. our system told us it was there, but it wasn't. >> the airline tells air traffic control their flight-tracking program was based on flight projection and not reliable for aircr...

Our system told us it was there, but it wasn't. >> the airline tells air traffic control their flight-tracking program was based on flight projection and not reliable for aircraft positioning. >> everything went wrong there. everything. it borders on scandal. the airline in the middle there just offering up complete red herrings and dead ends. it's inexcusable. >> at best, the malaysia airlines information to air traffic control was unhelpful. at worst, it was downright damaging to getting an investigation and a search under way quickly. >> not only did malaysia airlines have bad information, ...

Traffic control the information was wrong. >> we don't know where the aircraft is. our system told us it was there, but it wasn't. >> the airline tells air traffic control their flight tracking program was based on flight projection and not reliable for aircraft positioning. >> everything went wrong there. everything. it borders on scandal. the airline in the middle of there, just offering up just completely red herrings and dead ends. it's inexcusable. >> at best, the malaysia airlines information to air traffic control was unhelpful. at worst, it was downright damaging to getting an investig...

Normal condition. and the plane was flying off the coast of vietnam along its scheduled flight path. >> and at that point the guard is let down, you're going in a different direction. you're not search and rescue. you're just trying to communicate. >> but an hour and a half after that first reassuring message, a tragic realization. malaysia airlines now tells air traffic control, the information was wrong. >> we don't know where the aircraft is. our system told us it was there, but it wasn't. >> the airline tells air traffic control their flight tracking program was based on flight projection ...

>> malaysia airlines says, oh, the aircraft's fine. we know exactly where it is. >> yet they've had no communication. >> they've had none. they've had none. so their system was showing that the aircraft had continued to go on that heading. >> over the next hour and a half, malaysia airlines gives air traffic control more promising messages. they had exchanged signals with the flight, the plane was in normal condition. and the plane was flying off the coast of vietnam along its scheduled flight path. >> and at that point the guard is let down, you're going in a different direction. you're not s...