Detailed text transcripts for TV channel - MSNBC - 20140126:12:47:00
Respond privately. >> okay. >> if they don't put their name and most of them are anonymous and you say, you know what? i'm so sorry you had a bad experience. we have that flu bug. we had three of our staff was off that day. could you guys come in and let us treat you to a meal, and make this right. what you want to do is not go public with it, and really just by responding to them so many people are so excited. well, somebody's listening to me. >> that's what i found. people just want to be heard. >> and a lot of times they'll come in and they'll go, you know, i had a really good meal. they ha...