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Respond privately. okay. if they don t put their name and most of them are anonymous and you say, you know what? i m so sorry you had a bad experience. we had that flu bug. we had three of our staff was off that day. could you guys come in and let us treat you to a meal, and make this right. what you want to do is not go public with it, and really just by responding to them so many people are so excited. well, somebody s listening to me. that s what i found. people just want to be heard. and a lot of times they ll come in and they ll go, you know, i had a really good meal. they had a bad day like everybody does, and they will up their ratings. mended fences are sometimes stronger than those that were never broken. now they ll go and say that company was great, i complained about them and then they gave me this whole dinner yeah it s great. and then finally publicly respond to inaccuracies. okay. we ve seen a lot of things like, we ll see a restaurant and they ll go oh, my g ....
well, most of the customer review sites allow businesses to respond privately. okay. if they don t put their name and most of them are anonymous and you say, you know what? i m so sorry you had a bad experience. we have that flu bug. we had three of our staff was off that day. could you guys come in and let us treat you to a meal, and make this right. what you want to do is not go public with it, and really just by responding to them so many people are so excited. well, somebody s listening to me. that s what i found. people just want to be heard. and a lot of times they ll come in and they ll go, you know, i had a really good meal. they had a bad day like everybody does, and they will up their ratings. mended fences are sometimes stronger than those that are broken. now they ll both say that company was great, i complained about them and then they gave me this whole dinner yeah it s great. and then finally publicly respond to inaccuracies. okay. ....
Respond privately. okay. if they don t put their name and most of them are anonymous and you say, you know what? i m so sorry you had a bad experience. we have that flu bug. we had three of our staff was off that day. could you guys come in and let us treat you to a meal, and make this right. what you want to do is not go public with it, and really just by responding to them so many people are so excited. well, somebody s listening to me. that s what i found. people just want to be heard. and a lot of times they ll come in and they ll go, you know, i had a really good meal. they had a bad day like everybody does, and they will up their ratings. mended fences are sometimes stronger than those that are broken. now they ll both say that company was great, i complained about them and then they gave me this whole dinner yeah it s great. and then finally publicly respond to inaccuracies. okay. we ve seen a lot of things like, we ll see a restaurant and they ll go oh, my god i had ....
I mean, look at it. so indulgent. did i tell you i am on the. [ both ] chicken pot pie diet! me too! [ male announcer ] so indulgent, you ll never believe they re light. 100-calorie progresso light soups. flood gates. charged with keeping america s secrets. these days the old saying holds true. secrets don t make friends as jay carney just learned the hard way. enough already. the polar express is making a u-turn back to canada. with that said, we ll make our reporters suffer one more day in frigid temperatures. frozen out. this blast of winter is retreating. it will not be the balast. i m krystal ball and that s the reality for those who can t afford heat unless there s a thaw on capitol hill. a winter tradition is back. the flu bug. ....
unfortunately, it s still almost a 12-18 hour turn around. my colleagues at duke university developed this protocol, and, you know, the hope is that we make a rapid office screening test that you can, you know, do like a quick strep test that we do now in doctors offices. and if that happens, then we can really make a huge difference in screening large populations and in making sure we treat the right patients with antibiotics. jenna: how about a little news we can use, doc, on that? when we start waking up in the morning with a little scratch in our throat, is there any tell-taling signs about what you would feel if you had a virus versus a bacteria infiltrating your body? you know, that is a really, really tough problem. as physicians, the presents symptoms in the beginning are very similar. it s hard to sort out whether it s a bacteria or virus. you know, some historical data, you know, have you been exposed to someone who has strep throat, or is there a flu bug going ....