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Odigo Joins Google Cloud Contact Center to Expand Global Customer Base CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs. The company plans to take advantage of Google’s AI-powered speech-to-text and text-to-speech technologies to ...

Windstream Adds Mitel's UCaaS Contact Center Solutions to Its Portfolio Increasingly, artificial intelligence (AI) is becoming the workhorse of the contact center industry. AI within the contact center not only provides faster customer service, it can also add personalization and improve the customer experience. “Contact centers need assistance in more ways than one, and AI helps with them all,” according to customer experience solutions company Mitel (News - Alert). “In addition to real-time coaching, AI chatbots provide faster and more personalized customer service. AI virtual agents...

Nuance Debuts 'Digital Front Door' for Patient Engagement in Healthcare What is a “patient engagement virtual assistant platform”? It’s a way to use artificial intelligence (AI) to take an increasingly complex patient journey in healthcare and bring it together into a unified whole. It’s a way to anticipate that customers will use different media to interact with a healthcare organization, and that they expect those media to be unified. Patients today are looking for the same type of digital experiences they can get as consumers in their healthcare experiences, according to the second...

The Last Week In A Nutshell What Happened: “The market has taken us on a roller coaster ride that no one would have believed — from the depths of March 2020, when we dropped to a level last seen in 2016 (e.g., $2,237.40 on the S&P 500) to a 51% rally back to reclaim an all... Read More...