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Government Communications: Formality or Plain Language?

Published: February 28, 2023

A recent study found that formality in government communications increases engagement, but does this idea contradict the best practice of using plain language to make government more accessible?

Source: govtech.com

Related Topics:

Katherine SpiveyInformation NetworkHarvard Kennedy School Of GovernmentHarvard Kennedy SchoolServices AdministrationPeople LabHarvard Kennedy School At UniversityHarvard UniversityFormality EffectGeneral Services AdministrationPlain Language Action