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>> we knew something was seriously wrong with that boat. >> there was chaos and screaming. people were running all over the place. we settled at the nearest life boat that we could with our american friends. >> it seemed like it made sense to get people off the boat as soon as possible. since we didn't see anybody's staff, we put everybody's life jackets on and we thought we would open up the life boats so we would help people get in the boat at that time. that's when the staff member showed up out of know where, told us to take our life jackets off and closed everything up. >> he came up and ...