Somebody's already applied a fraudulent claim using all my information and my social security number. so i have to call the fraud hotline now to see what's going on, and they told me that this is becoming a big problem. that people are filing using somebody else's information. >> reporter: along with talking to people, fema came to talk to home insurance agencies, also to get a reminder about safety. so many people still without power. so they're using generators. you'll see signs here letting them know that there are free carbon monoxide alarms. this has been a message we've heard from first ...