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The security officer worked long shifts, earning time-and-a-half and double-time pay, because the utility says it was understaffed. "It's so infuriating," says one critic.
In the new L.A. DWP contract, aimed at keeping and attracting workers, the pay is good and healthcare is free.
The DWP has to modernize its rates to match the rapidly changing electricity market and facilitate the transition to cleaner, greener energy.