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Aimed at call centers operations, not general business use
Per-minute pricing could get expensive depending on call volume
While it fits into the general category of business voice over IP (VoIP) providers, Freshcaller is heavily slanted towards call center operations rather than general business use. That means either an internal IT help desk for companies with lots of employees or a customer-facing service desk for product-oriented companies. For customers solving those needs, Freshcaller comes with a wide range of features, a key one being that its primary focus is on a softphone experience (though since we last tested the service, Freshworks has added the ability to use a SIP-compliant handset). ....

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