Friction Affliction: How to Balance Security With ...
Friction Affliction: How to Balance Security With User Experience There's a fine line between protecting against suspicious, malicious, or unwanted activity and making users jump through hoops to prove themselves. (Image: fotogestoeber via Adobe Stock) As "defenders," security professionals are laser-focused on protecting our organizations from the ongoing risks and threats they constantly face. But sometimes this comes at the expense of something incredibly important: user experience. Why is this so important? For one, when confronted with untenable restrictions and difficult processes, peo...