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Former Post Office boss Paula Vennells has broken down in tears twice mid-evidence as she made an emotional appearance at the Horizon IT inquiry.
The former CEO Paula Vennells, 65, issued an apology to furious postmasters including Alan Bates, saying "I am very, very sorry" before pausing and breaking down in tears at the Post Office Horizon IT Inquiry
Watch live as Paula Vennells gives evidence at the Post Office Horizon IT inquiry on Wednesday (22 May).
Vennells said she was "disappointed ... information wasn't shared," after the Post Office pushed for the wrongful convictions of hundreds of subpostmasters.
She stopped and reached tissues as she was grilled about why she'd told MPs the Post Office had been successful in every case against subpostmasters.