Page 18 - Gate Agent News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Gate agent, and they begrudgingly left the plane. and then the gate agent went to the man in the video and told him he had to get off the plane, at which time he said he was a doctor, he had patience, he wasn't going to get off the plane. and the gate agent was saying that you have to get the off the plane, and he said, fine chemical security, i'm not getting off the plane >> tucker: wow. >> the two initial security police officers that came on the plane, they tried to reason with a man. they were really calm, they went about it in a good way. and he was -- he would not reason with him. he was...

Start dissecting in a relatively cool fashion who was at fault and where. all right? the fault here in united's case was really, "a," they didn't realize they had too many passengers for the plane. "b," that they didn't use economics to push the amount of compensation to the point where somebody was going to give up their seat. they only got to $1,000. they could have gone as high as 1350. the gate agent should have been in touch with the systems operation center in the willis tower and said this is the situation i've got. i got to get these four passengers on the plane, otherwise we're cancel...

Gate agent, and they begrudgingly left the plane. and then the gate agent went to the man in the video and told him he had to get off the plane, at which time he said he was a doctor, he had patience, he wasn't going to get off the plane. and the gate agent was saying that you have to get the off the plane, and he said, fine chemical security, i'm not getting off the plane >> tucker: wow. >> the two initial security police officers that came on the plane, they tried to reason with a man. they were really calm, they went about it in a good way. and he was -- he would not reason with him. he was...

Of people who travel, and it's a huge number of us that get on an airplane day in and day out, weekly, monthly, couple times a year, and they feel this frustration about not being able to get to your destination. so there's certainly -- how the flying public is seeing it and combined with obviously what is united and united's gate agent and united staff versus chicago aviation police and how they handled it. so it's important to disentangle the two of those but the reality is this conversation is being had with both pieces stacked on top of each other and united is inextricably in the middle o...

It happened again. the flight was really delayed. they started asking for volunteers. and we said, let's do it. they said we'll get you on the flight for sunday. then we spent hours and hours at the airport. they couldn't get us on the next flight on sunday. finally they offered to refund the zpikt then sweetened the deal by giving us some compensation. so in total, dealt la did give us $11,000 for not taking our vacation. >> and you have some times on how on benefit when a flight is overbooked. i'll put it on the screen. you talk about insisting on being paid but don't get greedy. >> you don'...