Page 24 - Gate Agent News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Sometimes even before the gate agent knows you'll know which is pretty good information. as soon as you know your flight's delayed, you need to head to the airport if they haven't canceled your flight, otherwise, unless they give waivers, you'll be charged for a change fee or missing your flight. you need to head to the airport. airlines aren't required to give you vouchers. you're left to your own devices in the case of mother nature. >> i don't think people realize even the major airlines have between 400 and 600 planes so when you have a couple hundred trapped in boston, newark and philly, ...

Matter, bob. we'll begin with you. what does do you think of this? >> bob: not a delicate matter for me. 17-3/4 inch. this is a legitimate case for people who like dana size, for example, 400-pound person sitting there, a little uncomfort. but uniform policy. instead of confronting her, i don't know how they -- >> eric: put her on a scale? >> kimberly: they asked her, does she want to have it done ahead of time? that is what bob is saying. she blogs about this on the website alltheweigh.com. she said she was humiliated in front of other passengers. she is like excuse me, how much do you weigh?...

Matter, bob. we'll begin with you. what does do you think of this? >> bob: not a delicate matter for me. 17-3/4 inch. this is a legitimate case for people who like dana size, for example, 400-pound person sitting there, a little uncomfort. but uniform policy. instead of confronting her, i don't know how they -- >> eric: put her on a scale? >> kimberly: they asked her, does she want to have it done ahead of time? that is what bob is saying. she blogs about this on the website alltheweigh.com. she said she was humiliated in front of other passengers. she is like excuse me, how much do you weigh?...

The airlines will get them. one change to take place in the particular rule-making is airlines now have to list the customer service plan on the website. you know what it's like if you go to airport and the flight is canceled and everybody mills around and talk to the gate agent. what can i get? you are begging them to help you out? can i get a room? can i stay overnight? do i get food? how long do i have to be stuck here? >> jamie: now you're not stuck as long and you get food on the flight. part of the new rules but is there anything you can say that is magic in the complaint to get you atte...

Calm. >> it was a little tense because it was quiet. but everybody was calm. and everybody handled themselves really well. nobody got upset or anything like that. what the gate agent told me this morning delay because the first officer was coming up from l.a. so maybe that was related to it. >> did they ever tell you what kind of threat or anything like that? >> no. >> shepard: there is really no need for that. this is the latest in a string of airline scares in the past year, including the failed christmas day bombing which obviously was a little bit more and the diplomat who set off auto bom...