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Like this happening only because retailers mainly protect the consumer. >> reporter: the e-mail cited this on stur nondisparagement claws in the terms of use product, your acceptance of this sales contract prohibits you from taking any action that negatively impacts clear gear.com. legal experts add more companies are adding this language in the fine print as protection. >> the first amendment does not protect certain kinds of free speech. and you can sign a contract giving away your free speech rights if it's a fair contract. this contract, though, is not fair and frankly it would be thrown o...

Gear.com. never imagining he'd still be paying the price five years later. the palmers say the items they ordered never arrived. the transaction was canceled. >> after 30 days or so, pay pal said there's no activity here and they turned around and gave the money back to my husband's account and effectively canceled the sale. >> reporter: after repeated calls to clear gear to find out what happened, jen palmer posted this review of the company on rip-off report.com saying, in part, there is absolutely no way to get in touch with a physical human being. no extensions work. fast-forward 3 1/2 yea...

Theater. >> and perhaps, that is why shortly after he was arrested by those quick thinking cops over at the movie theater behind the cineplex next to his car they were able to -- that could be why he said by the way, when you go to my place, it's booby trapped. also, it's revealing. i believe it's in "the new york times" today apparently he had in his pocket a bunch of vicodin as well. don't know why but he had them. >> he bought his gear from tactical gear.com and possibly learned to shoot from playing paint ball. >> the thing about tactical gear.com is that the same place that the aurora pol...