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AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.
Dealers with a higher proportion of ‘satisfied’ customers are selling cars more quickly.
Eden Motor Group chief executive Graeme Potts said that one of the business’ used car customers was “bowled over” when they became the surprise recipient of a £10,000 cash giveaway.
Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard.
Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer.