Detailed text transcripts for TV channel - CNN - 20171019:20:16:00
Notification officer, a casualty assistance officer, you have to break this news on a very personal level. my mother-in-law, when she received notification, it's something you can't ever redo. and so you pray that it's done with a level of dignity and respect and with graciousness and immense amount of understanding. there's no empathy, we can't talk about empathy because have you not been there, you just simply have never been there. and so it needs to be done and approached in a way as described by john kelly. i can't belief he was able to describe that linear sequence of events as objective...