'Lived experiences' are key to creating inclusive CX
Promoted from VMLY&R Watch 'The inclusion experience: moving at the speed of trust' on demand panel The events of 2020 have sparked an awakening, and people's eyes are open wider than ever to the disparities that persist from structural racism, institutional bias, identity discrimination and socio-economic inequity. But leaders are realising that investing in diversity and inclusion (D&I) within their organisations can have a positive outw...
Source: thedrum.com