>> we've gotten some claims from dentists, kai proprak tors, veterinarians. but i want to emphasize most of the claims in the gulf are for real people. i don't want to make a joke of this. fishermen, shrimpers, oyster harvesters, hotels right on the beach. that's where the $4 billion has gone. and i'm determined. you know, you take a lot of heat on this, but i'm determined to process these claims and get money out the door to eligible claimants. >> you know, ken, as you know, i'm from pensacola. a lot of people very frustrated in pensacola about the rate of pay, but "the new york times," i'm s...