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To russia, anything inappropriate, if you think they will operate differently today than they did yesterday, that ain't how the fbi operates. the second thing i'll say and finally is andy mckab, the acting director, don't write this guy off. very smart guy, very centered, very solid, believe or not someone you'd want to have a beer with. if you think he's going to roll over because there is pressure from the white house, that is not andy mckab. >> his wife ran as a democrat as kellyanne said. he is a decisive leader. she got caught up when i was saying to her but why now? she said why not? you...

That came on and dragged the guy off. are they easy to work with? have you talked to the ceo of united and ceo of delta. >> i have talked to the ceo of united oscar munoz. he has been on the job a year. i think they had a real wake-up call. although those planes weren't directly under their control they do business with them. so across the unio united spectm or delta or whichever one you are talking about the customer comes first. that's the golden rule in business. i was in business for 20 years myself. that's the goldible rule you have to take care of your customers. today in this hearing we...

Watch this. >> we're still employing steve to turn himself in. so steve, if you're out there listening, call someone. this is what we would consider a national search for steve. we really want to concentrate on finding steve and bringing closure to this family. >> trish: what is the significance of that in your view? >> right. the chief is trying to appeal to the sensibilities of what sense abili abilitys are left of mr. stephens. anything will set this guy off. calvin williams, the chief there, a great guy, great police officer. i can tell you that he's pretty tough. the way he's talking and ...

Spent on extra flights, hotels, even spending money is going to be pennies on the dollar by the time that saul gets settled. >> he's probably all lawyered up rightt now. you don't pull somebody out, you just don't. i was surprised nobody stepped in and said guys, slow down let's talk about this. >> why didn't somebody say take my seat, don't drag this guy off, nobody did that. >> if mercedes was getting dragged out i would've jumped up and given out my seat. >> i would've hoped someone would have stopped the chaos. when you have the white housee and the celebrities on the same page, this is a ...

Customer service and bad p.r. >> whatever they would have spent on extra flights, hotels, even spending money is going to be pennies on the dollar by the time that saul gets settled. >> he's probably all lawyered up right now. you don't pull somebody out, you just don't. i was surprised nobody stepped in and said guys, slow down let's talk about this. >> why didn't somebody say take my seat, don't drag this guy off, nobody did that. >> if mercedes was getting dragged out i would've jumped up and given out my seat. >> i would've hoped someone would have stopped the chaos. when you have the whit...